Return Policy:
At Hookadhesives, we strive to ensure that you are completely satisfied with your purchase. We understand that sometimes, you might need to exchange a product for various reasons. In line with this commitment, we have established a product exchange policy to address your needs effectively.
Exchange Only, No Returns:
We only offer exchanges for products purchased from Hookadhesives. We do not provide refunds or returns under any circumstances. We believe in the quality of our products and are confident that they will meet your expectations. If, however, you receive a damaged or incorrect item, we are more than willing to facilitate an exchange.
Time Duration for Exchange:
You may request an exchange within 24 hours of receiving your order. It is essential that you promptly inspect your purchase and contact us if you discover any issues. After the initial 24-hour period, we will not be able to process any exchange requests.
Exchange Process:
To initiate an exchange, please follow these simple steps:
Email Us: Send an email to us at hookadhesives@gmail.com within 24 hours of receiving your order. In your email, include the following information:
Your order number
A clear description of the issue with the product
Any relevant photos or documentation
Approval: Our customer support team will review your request and determine whether it qualifies for an exchange. If approved, they will provide you with further instructions on how to proceed.
Exchange Product:
Once we receive the returned product and verify its condition, we will promptly process the exchange. We will send you a replacement item that meets your requirements.
Conditions for Exchange:
Please note the following conditions for an exchange:
Products must be in their original, unused condition, and in their original packaging.
The exchange request must be made within 24 hours of receiving the order.
We reserve the right to refuse exchanges for products that do not meet these conditions.
At Hookadhesives, we are committed to providing you with high-quality adhesive products and excellent customer service. If you have any questions or concerns about our exchange policy or require assistance, please do not hesitate to contact us at hookadhesives@gmail.com. We are here to ensure your satisfaction and provide you with the best possible adhesive solutions.